Privacy and Data Policy

At Cherry Spins we take your privacy seriously. This page explains what personal and technical information we collect when you use our services, how we use and protect that information, and the choices you have about your data. We aim to be clear about account data, user activity, cookies, and third-party sharing so you can manage your privacy with confidence.

Types of data we collect

We collect several categories of information to operate accounts and process payments. This includes personal data, technical data, and transactional records.

Personal data

Personal data may include your name, date of birth, email address, billing and mailing address, phone number, government ID when required for verification, and any documents you upload for identity checks. We use this information to create and maintain your account and to comply with applicable identity and anti-fraud measures.

Technical data

Technical data covers IP addresses, device and browser details, operating system, cookies and similar tracking technologies, and logs of your activity on the site. This information helps us keep the service secure, troubleshoot issues, and improve site performance.

Transactional data

Transactional data includes deposit and withdrawal history, payment method details, bonus and wagering activity, and records of bets or game play. We keep this data to process transactions, resolve disputes, and meet legal and accounting obligations.

How we use your information

We use collected data to open and manage your account, process payments, provide customer support, detect and prevent fraud, and comply with legal requirements. With your consent we may also use contact details for marketing messages and promotional updates; you can opt out at any time.

Data protection practices

We protect data with access controls, encrypted communications, secure storage, and regular security reviews. Only authorized personnel and third-party providers who need access to perform their services are granted access. We retain information for as long as necessary to provide services, meet legal obligations, and resolve disputes.

Cookies and tracking technologies

We use cookies for essential site functions, analytics, and optional marketing. Essential cookies are required for account login and basic navigation. Performance cookies help us understand site usage. You can manage cookie preferences via your browser or account settings.

User rights

As a user in Canada you have rights to access, correct, and delete personal data held by us, subject to legal and operational exceptions. You may also withdraw consent for marketing communications and request restrictions on processing where applicable.

Access, correction, and deletion

To request access, correction, or deletion of your data, contact [email protected]. We will respond to verifiable requests and may ask for identification to confirm your identity before taking action.

Information sharing and third parties

We share data with payment processors, game and platform providers, analytics and marketing partners, and fraud-prevention services. These third parties are contractually bound to protect your data. Processing may occur in countries where these providers operate.

Privacy policy updates

We may update this policy to reflect changes in our practices. When we make material changes we will post the revised policy and notify registered users through their account contact details. For questions about this policy or our practices, contact [email protected].

CherrySpins is committed to keeping your information safe and giving you control over your privacy choices.