Terms of Use

This Terms and Conditions page sets out the rules that govern your use of the Cherry Spins platform. It explains the relationship between us and our users, and describes your responsibilities when you register, deposit funds, claim promotions, play games, and request withdrawals. By using our site you agree to comply with these terms and any specific rules that apply to individual promotions or features.

Account responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must provide accurate personal details when registering and update them if they change. We may require identity verification at any time before accepting deposits, processing withdrawals, or for security checks. If we suspect unauthorised access or fraud, we may suspend or close an account while we investigate.

Eligibility requirements

To register you must meet the minimum legal gambling age in your province of residence and be eligible to gamble under applicable Canadian law. Only one account is permitted per person, household, email address, or payment method. We may refuse an application or restrict access where eligibility cannot be verified or where use would violate applicable rules or regional restrictions.

Acceptable platform use

Accounts must be used for lawful, personal gambling activity only. You must not use the platform for money laundering, fraud, manipulation of game outcomes, or other illegal activities. Commercial use, shared accounts, account trading, and collusion are prohibited. Breaches of acceptable use may result in account suspension, seizure of funds, or permanent closure.

General bonus and promotion rules

Promotions are offered subject to specific terms that accompany each offer. Bonus funds and free spins may be subject to wagering requirements, contribution rules, maximum bet limits, and expiry periods. Promotions are typically limited to one account per household and may be restricted to new or eligible customers only. We may cancel or vary promotions where we suspect misuse or error.

Deposits and withdrawals

We accept a range of payment methods for deposits and withdrawals. Minimum deposit amounts and withdrawal limits apply; for example, a minimum deposit of CA$10 may be required. Withdrawals may be subject to a pending period and identity checks to comply with our verification procedures. We may require additional documentation before processing large withdrawals or where a payment method has not been previously used.

Verification and limits

We perform KYC checks and may request government ID, proof of address, or payment confirmations. Account transaction limits, daily or monthly deposit restrictions, and maintenance fees for prolonged inactivity may be applied in accordance with our internal policies.

Dispute resolution

If you have a dispute regarding your account, transactions, or the outcome of a game, contact our support team first so we can attempt to resolve the matter. If we cannot resolve the dispute internally, we may refer the issue to an independent third party or an agreed dispute resolution body. Your use of the site constitutes agreement to cooperate with any reasonable investigation.

Updates to terms and conditions

We may update these terms from time to time. Significant changes will be posted on the site and, where practical, notified to account holders. Continued use of the platform after changes are posted constitutes acceptance of the revised terms. For clarity on any point in these terms, please contact our support team via the in-site help channels.

References to CherrySpins in these terms mean the operator and service as provided through the website and related services. We encourage you to review these terms periodically and to play responsibly.